Free Domestic Shipping Within the US

Refund Policy

  • FREE & QUICK RETURNS IN STORE: Enjoy easy and free returns in store! Return any online purchase for FREE at any one of our stores.
  • Please note that Lady By Ash Products cannot be returned instore as they are only available online.
  • The 30 day returns date will start from the date of shipment.
  • All labels are still attached on the product (including the care instructions, size tags, and barcode).
  • The product has not been washed or worn (except to try on for size.
  • The product has not been soiled or damaged (this includes products that smell of perfume or smoke or items that have been marked with fake tan, make up or pet fur).
  • The product has not been altered by you in any way.
  • The goods are deemed to have a manufacturing fault, assessed by the online or in-store team.
  • Different from a style pictured or described.
  • If you are returning an item that is part of an offer such as a 2 for 1 or buy one get one free or coupon discount , the refund amount will reflect the price you have paid on this offer and not based on the original price of the item/s individually.
  • If you are returning a sale item, please refer to the below drop down menus for the guidelines to return to us.
  • All returns will be refunded with in-store credit. 

You can return any item within 30 days of purchase if the item is unused with the original tags still attached; and in the original packaging which must be in the original condition. Sale items (discounted at 50% off or over) can only be returned for an online credit. Unfortunately, we’re unable to assist with exchanges at this point in time. Please note: We cannot process refunds to American Express.